FAQ
Have a question? We've got answers! Check out our frequently asked questions below for helpful information about our wreaths, ordering process, shipping, and more.
Shipping & Orders
Do you offer custom wreaths?
Yes. We love creating one-of-a-kind designs that reflect your style, home, or special occasion. Whether you're looking for a seasonal statement piece, a year-round design, or something for an event, we'll work closely with you to create a wreath that's uniquely yours. Custom availability is limited throughout the year, so we recommend reaching out early to begin the design process.
How long will it take to receive my order?
Each order is carefully crafted within 3-10 business days, depending on order size and material availability. Since our wreaths are made to order, we take exceptional care in creating and packaging your floral statement piece. During peak periods—holidays and new collection launches—please allow an additional 5 business days for processing. Custom designs may require extra time based on project complexity and material sourcing. Once your order ships, you'll receive a confirmation email with tracking details.
What if my order arrives damaged?
Every wreath is carefully inspected and securely packaged before leaving our studio. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the wreath. We'll work quickly to find the best solution. Please contact us at Hello@Thecharmingstylist.com
Do you ship nationwide or offer local pickup?
To our United States friends: We proudly ship throughout the United States. You can expect your order to be delivered to you within 5-15 business days (Depending upon availability, and customization). Local pickup may also be available for customers in the Tampa Bay area. Pickup details will be provided at checkout whenever available.
International Shipping: Any customs or import taxes that might pop up during delivery, will be the buyers’ responsibility. Unfortunately, customs are out of our control, and because of this we are unable to account for any delays these processes might cause. We appreciate your patience!
Can I change or cancel my order after it's been placed?
At The Charming Stylist, we want you to truly love your purchase. While we’re unable to offer exchanges or cancellations at this time, eligible items may be returned in accordance with our return policy.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, package size, and shipping method.
Products & Care
Are all of your wreaths handmade?
Yes. Every piece from The Charming Stylist is thoughtfully handcrafted using premium faux florals and carefully selected materials. Designed to elevate your home, celebration, or gift, each creation is made with close attention to detail. Because our pieces are handmade, slight variations may occur—making every design beautifully unique.
Can I display my floral piece outdoors?
Your floral piece is designed to be enjoyed indoors or in a protected outdoor space.
For outdoor display, we recommend placing your piece in a covered area such as a covered porch, lanai, entryway, or other sheltered space where it is not directly exposed to rain or harsh weather.
To help preserve the beauty of your design, avoid prolonged exposure to:
• Direct, intense sunlight
• Heavy rain or moisture
• Strong winds
• Extreme heat
• Storms or harsh weather conditions
If severe weather, heavy rain, or strong winds are expected, we recommend bringing your floral piece indoors until conditions improve.
How do I care for my wreath?
To remove dust, gently use:
- A feather duster
- A soft-bristled paintbrush for delicate blooms and detailed areas
- A hair dryer on a cool, low setting
Avoid using water, household cleaning sprays, harsh chemicals, or scrubbing the florals.
Will my floral piece fade in the sun?
Prolonged exposure to direct sunlight and outdoor elements may eventually cause fading. Every floral piece is treated with a UV-resistant spray before leaving our studio to help reduce fading and extend the life of the design. However, no artificial floral piece is completely fade-proof.
Why does my floral piece look different after delivery?
Your floral piece may shift slightly during packaging or delivery.
Upon arrival:
• Gently separate blooms and greenery by hand
• Adjust stems as needed
• Reshape ribbons and bows
• Fluff florals until your piece reaches its intended fullness
If you need further assistance please reach out to us at Hello@TheCharmingStylist.com and we will be happy to assist you.
Do you recommend anything to help protect my wreath and preserve its appearance?
If your floral piece is displayed outdoors, you may periodically apply a UV-resistant spray specifically designed for artificial florals and greenery.
Our wreaths and garlands combine premium real-touch florals and high-quality silks to create The Charming Stylist’s signature layering and overlapping technique. Because these materials may react differently, test the spray on a small, hidden area first.
Apply only several very light coats. UV-resistant sprays can help preserve the color and appearance of your piece, but they cannot make it completely fade-proof.
Which UV-resistant sprays do you recommend?
Recommended products include:
- Krylon UV-Resistant Clear Coating
- Earthflora UV Outdoor Foliage Spray Sealer
We do not recommend using products that are not specifically made for artificial florals, greenery, or outdoor décor. Always follow the manufacturer’s instructions.
How often should I reapply UV protection?
Depending on the product and your floral piece’s level of sun exposure, UV Resistant protection may need to be reapplied every three to six months. Always follow the manufacturer’s recommended reapplication schedule.
How should I store my floral piece?
We recommend keeping the box your floral piece arrived in for future storage.
When not in use:
- Store it in its original box whenever possible
- Choose a cool, dry, climate-controlled area
- Keep it away from excessive heat and moisture
- Avoid crushing the florals, greenery, or ribbons
- Never place heavy items on top of the piece or storage box
Proper care and storage will help your floral piece remain beautiful season after season.
Do you restock sold-out designs?
Some of our signature collections may return seasonally, while many designs are intentionally created in limited quantities. Because of the handcrafted nature of our work and the availability of specialty materials, we cannot guarantee that every design will be restocked.
Returns & Customer Support
What is your return and exchange policy?
At The Charming Stylist, we want you to truly love your purchase. If you’re not completely satisfied, you may request a return within 48 hours of delivery for a full refund.
Return requests submitted after the initial 48-hour period will be reviewed on a case-by-case basis. Some items may be subject to a restocking fee.
Please note:
- Sale and custom items are final sale and non-refundable.
- Original and return shipping fees are non-refundable.
- Customers are responsible for return shipping costs.
- Items must be returned unused, undamaged, and in their original condition and packaging.
- Refunds will be issued after the returned item has been received and inspected.
While we cannot guarantee approval outside the return window, we care about your experience and will always do our best to find a fair solution.
How can I contact The Charming Stylist?
We’re Here to Help!
For assistance with:
- Private Workshops
- Sip & Style™ workshop cancellations, transfers, or refunds
- Shipping
- Returns and exchanges
- General questions
Please visit our FAQs for additional information. If you still need assistance, contact us at hello@thecharmingstylist.com
Please allow 1–2 business days for a response.
Can I send a wreath as a gift?
Absolutely. Our wreaths make thoughtful gifts for housewarmings, birthdays, weddings, holidays, and special celebrations. You can include a personalized gift message during checkout, and pricing information is never included inside gift shipments.
How can I stay updated on new collections and seasonal releases?
The best way is to join our email list. Subscribers receive early access to new collections, seasonal launches, workshop announcements, exclusive offers, and decorating inspiration. You can also follow us on social media for behind-the-scenes updates and studio news.
What are your hours of operation?
Our current business hours are Monday - Friday, 9:00 A.M. - 5:00 P.M. Eastern Standard Time. Studio visits, order pickups, and private consultations may require an appointment.
Where is The Charming Stylist located?
The Charming Stylist is a Tampa Bay–based business with a registered business address in St. Petersburg, Florida. Please note that this address is not a retail storefront and is not open to the public. Workshop locations and pickup details will be provided with each booking or order.