Refund policy

Return, Refund & Workshop Cancellation Policy

At The Charming Stylist, we want you to love your purchase and your experience with us. If something isn’t quite right, please reach out. While certain items and experiences are non-refundable, we will always do our best to work with you when circumstances allow.

Product Returns

Eligible products may be returned within 7 days of confirmed delivery for a refund to the original form of payment.

To be eligible for a return:

  • The item must be in its original condition.

  • All original tags must remain attached.

  • The item must show no signs of use, wear, damage, alteration, or installation.

  • The item must be packaged securely for return shipping.

  • You must contact us within 7 days of delivery to request the return.

Return shipping costs are the responsibility of the customer and are non-refundable.

Please do not send an item back without first contacting us and receiving return instructions. *Please note: Contact information will be at the bottom of this page.*

Non-Returnable Items

The following purchases are final sale and are not eligible for a refund or return:

  • Custom or personalized items

  • Made-to-order items created specifically for you

  • Sale, clearance, or final-sale merchandise

  • Items purchased using store credit

  • Gift cards or store credit

Because many of our pieces are handmade, styled, customized, or produced in limited quantities, we cannot accept returns on custom or personalized merchandise.

Sale and custom items are non-refundable.

Sale Merchandise

Items purchased at a discounted or promotional price are considered final sale unless otherwise specifically stated at the time of purchase.

For example, if an item normally retails for $200 but is purchased for $160 during a promotion, the value of the transaction is $160—not the item's original retail price.

Customers are never entitled to a refund, credit, or other reimbursement exceeding the amount actually paid for the item.

Returns After 7 Days

If you contact us after the 7-day return window, we may be able to offer store credit instead of a refund, provided the item otherwise meets our return-condition requirements.

Returns requested significantly outside of the return period will be reviewed on a case-by-case basis, and approval is not guaranteed.

Any store credit issued will be based on the actual amount paid for the item, after discounts, promotions, or other credits were applied.

Restocking Fees

Some products may be subject to a restocking fee due to their size, packaging requirements, handling, or the work required to inspect and prepare the item for resale.

If a restocking fee applies to your return, you will be notified before the return is finalized.

Exchanges

At this time we do not offer exchanges.

If you would prefer another eligible item, you may return your original purchase according to this policy and place a new order separately.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible after delivery and include photos of:

  • The item

  • The packaging

  • Any visible damage

  • The shipping box or label, when applicable

We will review the issue and work with you toward an appropriate resolution.

Please do not discard damaged merchandise or packaging until we have completed our review.

Workshops, Classes & Experiences

Tickets for The Charming Stylist workshops, Sip & Style™ events, private experiences, classes, and other ticketed events are generally non-refundable.

We understand, however, that life happens. If an unexpected situation prevents you from attending, please contact us. Refund exceptions may occasionally be considered on a case-by-case basis, but are not guaranteed.

Ticket Transfers

If you are unable to attend your scheduled workshop, we are happy to work with you on transferring your ticket when possible.

To request a ticket transfer, you must contact us at least 24 hours before the scheduled start of your event.

Depending on availability, your ticket may be:

  • Transferred to another eligible workshop date;

  • Transferred to another attendee; or

  • Applied toward another qualifying experience at our discretion.

Requests made less than 24 hours before the event, as well as no-shows, are generally not eligible for a refund, credit, or transfer.

Ticket transfers are subject to workshop availability and may not be available for every event.

To start a ticket transfer or to contact us about a workshop you are unable to attend please contact us at returns@thecharmingstylist.com

Please include:

  • Your first and last name
  • Ticket number or email confirmation number 
  • The workshop's name/date in your email.

Workshop Cancellations by The Charming Stylist

If The Charming Stylist cancels an event, registered guests will be provided with appropriate options, which may include transferring their registration to another date, receiving event credit, or receiving a refund.

How to Request a Return, Refund, or Ticket Transfer

To request a product return or contact us regarding a workshop cancellation or ticket transfer, email:

returns@thecharmingstylist.com

Please include your:

  • Full name

  • Order or ticket number

  • Product or workshop name

  • Reason for contacting us

  • Photos, if your request involves a damaged or defective product

Submitting a request does not automatically guarantee approval. Returns, credits, refunds, and transfers are subject to the terms outlined above.

We genuinely want our customers and guests to have a wonderful experience with The Charming Stylist. If there is a problem, please reach out—we will always review the situation fairly and do our best to find a reasonable solution.